Belá 1, 943 53, Slovakia

When is what kind of data stored and for what reason?

Every time you carry out a hotel reservation or ask for any other service effort, person-related data such as name, address information, planned booking periods and credit card details are processed and stored. This serves the purpose both of handling the reservation and of getting in contact with you. We take the protection of your person-related data very seriously and therefore have reduced the mandatory required fields to a minimum and furthermore did not place your credit card details inside the personal profile.

A transfer of person-related data to third parties, i.e. to companies outside the Hotel Château Belá, will not take place.

What is the session cookies?

A session cookie, also known as an in-memory cookie or transient cookie, exists only in temporary memory while the user navigates the website. Web browsers normally delete session cookies when the user closes the browser. An HTTP cookie (also called web cookie, Internet cookie, browser cookie or simply cookie) is a small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing. Cookies were designed to be a reliable mechanism for websites to remember stateful information (such as items added in the shopping cart in an online store) or to record the user's browsing activity (including clicking particular buttons, logging in, or recording which pages were visited in the past). They can also be used to remember arbitrary pieces of information that the user previously entered into form fields such as names, addresses, passwords, and credit card numbers.

What exactly is the SSL certificate?

SSL is short for Secure Sockets Layer, and it is a technology that allows encrypting data between hosting/server and a visitor's browser. SSL certificate ensures that no third party can read or edit the data.

How does Credit card payment works?

Our Credit Card payment plugin captures guest credit card information while making reservation, then after the reservation is completed, reservation system will split the credit card number into 2 parts, the first part will be included in the emails that sent to asset's owners, and the second part is stored with the reservation data. So why does reservation system split credit card number? It is for security purpose, it makes it a lot harder for attackers who are trying to steal your guest's credit card numbers.

How to contradict the future use of data?

In order to contradict the further transmission of our newsletter, you only need to unsubscribe this via the unsubscribe link included in every newsletter.

Please do not hesitate to contact us whenever you have a question!

+421-36-7577-600, +421-905-502-345, reception@chateau-bela.com